Hello,

This can happen if you run the game on a laptop or integrated video card. Please note that laptops and intgrated video cards are not supported by the game, and were never supported (there was a warning about that on the product page in the system requirements section).

Please note that laptops (any) and computers with integrated video cards are not officially supported.

You can try advices below, but we cannot guarantee correct game working on laptops or computers with integrated graphics.

If your PC has both – discrete and integrated video cards, then maybe the game uses the integrated one for some reason. Try forcing the game to the dedicated one – right click on the game shortcut and select Run with GPU <your dedicated video card>. Or if you don’t have this option in the context menu, you can follow these advices – https://www.techadvisor.co.uk/how-to/pc-components/how-set-default-graphics-card-3612668/

If your PC does meet our system requirements, but you still experience crashes, pease contact our technical support at support@citycardriving.com and send us the following information:

- A screenshot with the error.

- Have you installed any mods?

- DxDiag diagnoctic file from your computer after the crash. In order to create this file, press the "Windows" and "R" keys simultaneously on the keyboard, type "dxdiag" in the window that opens, and click OK. In the window that appears, click the "Save all information" button and save the file to where you can easily find it.