A. No, do not use special characters that are unique to a language other than English.

A. No. You will not be able to finalize revenue splits on items in Steam Workshop prior to providing us with valid contact, banking and tax information.

A. No. You must enter your legal first and last name when onboarding. Do not enter an alias or nickname in completing the information.

A. The name you enter must be the legal entity that owns or has rights to the item, and is the legal entity that will be signing the Steam Subscriber Agreement and the Supplemental Workshop Terms. The company name you enter here must match the name as written on official documents with your bank and on United States IRS tax documents or foreign tax documents, if applicable.

A. Do not enter your Doing Business As (“DBA”) or “friendly name” or alias/nickname. Please enter your full legal name. The name you enter here must match the name as written on official documents with your bank and on United States IRS tax documents or foreign tax documents, if applicable.

A. As long as your item has not been accepted for sale within the Steam Workshop, you can change your first and last name in Contact Information.

A. We do not currently have the ability to do name changes in Steam Workshop.

A. You can change your address through your Steam Workshop account. Please note if you are changing your country of residence, you will be required to go through the tax interview again to establish your new rate of withholding tax based on your new circumstances.

A. If you have a partnership registered in the United States or if your partnership exists outside the US and the partnership is taxed at the partnership level, then yes. However, if your partnership exists outside the US, and the partnership is taxed at the individual partner(s) versus the partnership level, then no. Due to the complexity of obtaining proper tax documentation, we cannot support such non-US partnerships as a legal entity within Workshop.

A. Please verify that you have entered your full name and address in this section.

A. The Office of Foreign Assets Control (OFAC) of the U.S. Department of the Treasury administers and enforces economic and trade sanctions based on US foreign policy and national security goals against targeted foreign countries and regimes, terrorists, international narcotics traffickers, those engaged in activities related to the proliferation of weapons of mass destruction and other threats to the national security, foreign policy or economy of the United States. OFAC publish lists of such parties (Specially Designated National List) with whom Valve, as a US company, are prohibited from doing business with. In addition, OFAC administers trade sanctions and embargo programs against specific countries (Sanctioned Countries), such that unlicensed transactions involving those embargoed countries are prohibited or restricted. Many, but not all, of the limitations OFAC imposes are also enforced by other countries besides the US.

Valve does not do business with or otherwise engage in or facilitate transactions involving individuals or entities that are subject to sanctions or other applicable trade control restrictions. This includes, but is not limited to parties listed on the Specially Designated Nationals (SDN) and Foreign Sanctions Evaders (FSE) Lists maintained by the U.S. Department of the Treasury. In addition, we do not do business with or otherwise engage in or facilitate transactions with individuals or entities in Sanctioned Countries including Crimea, Cuba, Iran, North Korea, Sudan, and Syria.

A. You should only use English letters, numbers and spaces when entering your banking data. Do not enter dashes or spaces in the account, SWIFT or IBAN fields. Any other symbols may be accepted but will likely cause issues when we try to process your payments.

A. No. You will not be able to finalize revenue splits on items in Steam Workshop prior to providing us with valid contact, banking and tax information.

A. Yes, you will need to provide valid bank information regardless of whether your item is a paid item or a free item.

A. The bank account holder name entered the Banking Information section does not match the legal name entered in the “Contact Information” section. We require that the same legal name be entered in Contact Information, Bank Information and Tax Information sections. Any variations (Mr J Smith vs. Joseph Smith) will not be accepted. Sometimes it is helpful to copy and paste the name into the banking data entry screen. Please note, this means you cannot use someone else’s bank account to receive your payment.

A. You can change your bank information by clicking on the following link: https://steamproxy.net/login/home/?goto=%2Fmy%2Fworkshoppaymentinfo

A. No. Payments can only be received via bank-to-bank transfers.

A. We pay in US dollars only. If your bank account is held in any other currency, the conversion to your local currency will be done by your bank when receiving the payment. Please check with your bank to ensure that they can receive USD – some banks will not accept USD. If your bank does not accept USD, you will need to provide banking information for a bank which will accept USD in order to receive payment.

A. A SWIFT Code is the unique identification code for a particular bank in accordance with standards approved by the International Organization for Standardization (ISO). These codes are used when transferring money between banks, particularly for international wire transfers, and also for the exchange of other messages between banks.

You can search for your SWIFT code using your Bank Name, City or Postal Code. If you don't know and can't find your bank's SWIFT Code, please contact your bank to obtain it.

When entering your SWIFT code, please do not enter spaces.

A. It's a nine digit bank code which identifies a US-based financial institution. You can request this number from your bank or you can find it typically at the bottom of your check.

When entering your routing number, please do not enter spaces.

A. The International Bank Account Number (IBAN) is an international standard for identifying bank accounts. It's typically used in Europe. See the link below for an IBAN validation tool to ensure you have provided us with a valid IBAN.

IBAN Validator

When entering your IBAN number, please do not enter dashes or spaces.

A. Bank country is where your specific bank branch is located and not the location of the bank’s headquarters.

A. Please complete the banking section with your receiving bank information as we do not need the correspondent bank to complete a transfer.

A. No, your bank account information needs to be in your name directly. We cannot process payments that require additional instructions to complete.

A. The payee name on the bank account must match the workshop contributor name in the Contact Information section. Generally, using a joint account will have additional names and therefore not work.

A. No. We can only pay to one payee per workshop account.

A. Please note that we make payments by the 30th of the month and there is lead time to prepping the payments. In order to ensure your banking changes are accepted in the system in time for payments, please complete any bank changes by the 20th of the month.

A. A Valve administrator needs to approve your banking information before it will show as complete. This can take up to a week.

A. No. You will not be able to finalize revenue splits on items in Steam Workshop prior to providing us with valid contact, banking and tax information.

A. No. All contributors must complete the tax interview even though you may want to elect withholding tax to be applied.

A. As part of the Steam Workshop onboarding process, you will be provided a link to start the tax interview. The tax interview takes 5-10 minutes and will ask you a series of questions to guide you through the completion of either tax forms (W-9 or W-8BEN). You can also access the tax interview by following this link: https://steamproxy.net/login/home/?goto=%2Fmy%2Fworkshoppaymentinfo

A. We require all contributors to provide valid taxpayer identification to comply with U.S. tax reporting regulations. For U.S. contributors, your TIN is either an Employer Identification Number (EIN), or a Social Security Number (SSN). For Non-U.S. contributors, a U.S. TIN or a foreign TIN is required to claim treaty benefits.

A. We use a service called TaxIdentity provided by a third-party company called Lilaham to conduct the tax interview.

A. No. You cannot save part way through as the tax interview needs to be completed within the same instance. The tax interview takes 5-10 minutes.

A. No. The tax interview needs to be in the same name as the name provided in Contact Information. If you provide a different name that does not match the name provided in Contact Information, your tax interview will automatically be invalidated and you will not be able to submit items through Workshop.

A. The TIN is validated by the Internal Revenue Service (IRS). This process is subject to IRS database outages that can delay the process. In addition, recently issued TINs can take up to 30 days to process as the IRS has to update the database which we check against.

A. The prior tax interview will be deleted even though that tax information may have been verified and valid. The tax interview should only be retaken if there is a change in circumstance (ie. you moved to a different country) or there is additional information such as a U.S. or foreign TIN that was originally omitted.

A. If your move is within the same country as provided in the original tax interview, then you do not need to retake the tax interview. If you have moved to a different country, you will need to retake the tax interview.

A. At the conclusion of the tax interview, the withholding rate % will be provided to you. The withholding rate may range from 0% to 30% withholding on U.S. source income, based on the information you provided during the tax interview. If your withholding rate is 30% and your country of residence has a tax treaty with the U.S., you may want to retake the tax interview and provide a U.S. or foreign TIN in order to reduce the withholding rate. Countries that have tax treaties with the U.S. can be found here:

https://www.irs.gov/businesses/international-businesses/united-states-income-tax-treaties-a-to-z

A. We will be required by the IRS to withhold 30% of your revenue share payment and remit these taxes to the IRS. You may want to consult with your tax advisors on whether you can recover these taxes as a foreign tax credit on your tax return.

A. No, Valve does not refund withholding taxes when there is a rate change triggered by providing a TIN, as Valve would have already remitted those taxes to the IRS. You will need to consult with a tax specialist to understand if / how you will be able to recoup these funds.

A. Generally, a foreign person is subject to U.S. tax on its U.S. source income. Most types of U.S. source income received by a foreign person are subject to a U.S. tax rate of 30%. A reduced rate, including exemption, may apply if there is a tax treaty between the foreign person's country of residence and the United States. In order to exercise the benefits under the tax treaty, you will need to complete a Form W-8BEN and that requires either a foreign TIN or a US TIN. Countries that have tax treaties with the U.S. can be found here:

https://www.irs.gov/businesses/international-businesses/united-states-income-tax-treaties-a-to-z

If your country of residence is Slovakia, you will need to provide a US TIN in completing the Form W-8BEN to claim tax treaty benefits and apply an exempt withholding rate. A foreign TIN is not sufficient.

A. Applying for an ITIN for purposes to exercise the benefits under the tax treaty does not require you to file a U.S. tax return.

A. For non-U.S. persons, a TIN may be an Employer Identification Number (EIN) for individuals and businesses or an Individual Taxpayer Identification Number (ITIN) for individuals only.

A. Yes, an individual can apply for either an EIN or ITIN.

A. An Employer Identification Number (EIN), for individuals (you need to indicate you are a sole proprietor) and businesses, may be obtained over the telephone by calling (267) 941-1099. This is not a toll-free number and long distance charges may apply. An EIN may also be obtained through filing “Form SS-4, Application for Employer Identification Number” by fax which takes approximately four business days and by mail which takes approximately four weeks. More information about Form SS-4 is available on the IRS website.

http://www.irs.gov/pub/irs-pdf/fss4.pdf

A. It may take a few months or longer to obtain an ITIN.

A. U.S. contributors will have royalties earned in the prior tax year reported on the Form 1099-MISC. We issue these annual forms on or before January 31 each year.

Non-U.S. contributors will have U.S. source income reported annually on the IRS Form 1042-S. We issue these annual forms on or before March 15 each year, and is an informational statement of your royalties and any amounts withheld during the prior tax year.

A. You must provide us with all completed bank and tax information before we can make payments to you. Please check to make sure that both pieces of information have been completed and verified.

If you have checked and still don’t see a payment from Valve Corporation, please email us and we’ll put a trace on the payment. Please note that this process can take a few days before we can provide you with an update. If your payment failed and was returned to us, we will notify you of the reason for the payment failure so you can correct it. Once corrected, it will be included in the next monthly payment batch. We cannot make off cycle payments.

A. Yes. There are costs associated with issuing each individual payment as well as potential bank fees charged to you upon receiving money that make it prohibitive to pay out for small amounts of money. Therefore, we may hold your payment until a minimum of $100 payout is earned.

A. We pay out by the 30th of the month following sales. For example, we will pay you for calendar February month sales by March 30th. It may take a few business days for the payment to post to your bank account. In that case, you may see the payment in your bank account during the first few days of April, following the example above.

A. We will make your payments by Electronic Funds Transfer which is a bank-to-bank transfer. We do not currently offer any other payment methods – please ensure that you are able to receive payments in this manner. Valve is unable to provide additional documentation to help you receive your funds.

A. You can access the agreements that you have signed through your workshop account. Login to Steam, go to workshop, select ‘Your Workshop Files’ and then “Legal Agreements” Here you have access to the subscriber agreement and your workshop revenue share agreement.

A. No, payments are associated one to one with contributor and account. Any splits or further payments that need to be made are your responsibility as we are unable to process multiple payments for one contributor.

A. We make payments once a month. If your payment is returned to us for any reason, it will be included in the next monthly payment batch. We cannot make off cycle payments.

A. Once your items(s) is released, have provided us with valid banking and tax information, and there are sales on your items(s), we will pay you. We are not able to hold money for you.

A. Once you have content accepted into a paid, curated Workshop, you'll see a link to "View Your Revenue" from your "My Workshop Files" page. If you don't have any content accepted yet, now's a great time to get involved!