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"I am truly sorry to hear about what happened, and I understand that you want to get the Fan gift as well as the pre-order DLCs for the game One Piece: Pirate Warriors 3 (Gold Edition). However, as much as we want to help you out in this one, I regret to inform you that I have checked and confirmed that this is an old promotion. This means that we do not have the resources related to this. Therefore, we are nmo longer able to assist you in this matter.
I sincerely apologize for the inconvenience and ask for your kind understanding."
You took the words right out from support.