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Uplay launcher has stopped working

By Mazian

How to resolve "Uplay launcher has stopped working" after first installation of a Ubisoft game via Steam.

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Mazian
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Category: Secrets

Posted

Updated

30 Nov, 2014 @ 2:08am

21 Mar, 2015 @ 6:46am

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Guide Index

Overview

How to resolve

Downloading Uplay Directly

Contacting Ubisoft Support

Comments

Overview

The following guide is a quick and dirty "how to" guide intended to resolve the most common cause of Uplay launcher errors after initial install via Steam. The problem seems to be that Steam does not install the Uplay launcher folder with the correct folder settings, resulting in errors when launching Uplay.

How to resolve

If this is your first time launching Uplay (after install via Steam) and you receive the error "Uplay launcher has stopped working", then the following steps should be used as your first attempt to resolve.
If the above does not apply to you, this guide will not likely resolve your issues.
Find the Ubisoft Game Launcher folder. This is typically installed in 'C:\Program Files (x86)\Ubisoft', the folder is called 'Ubisoft Game Launcher'.
Right-click on the 'Ubisoft Game Launcher' folder, select Properties.
Select the 'Security' tab from the Properties window
Select the 'Users' group from the Security Permissions window
Select 'Full Control' from 'Permissions for Users'
Select 'Apply', then 'OK'
Select 'OK'
Relaunch the Ubisoft game via Steam (Uplay should launch successfully now.)

Downloading Uplay Directly

"Try Download Uplay from original ubisoft uplay website. For me work :)"

Thanks to akubinos01 who suggested this idea, I think it might also be useful to try this as an alterative to the above solution. Uplay is, after all, it's own game launcher-- like Steam.

https://uplay.ubi.com/#!/en-US/

At the top of the page is a download Uplay on PC link:

https://ubistatic3-a.akamaihd.net/orbit/launcher_installer/UplayInstaller.exe

Contacting Ubisoft Support

https://support.ubi.com/en-us/

34 Comments

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Mazian [author] 21 Apr, 2015 @ 4:35pm

I do not get the Russian humor, but I'm glad the alternate (direct download) option worked for you.

BIGSTAR 21 Apr, 2015 @ 11:49am

танцы с бубном не помогли, помогло только отдельное скачивание UplayInstaller.exe и уже через эту прогу все пошло!

kguad 14 Apr, 2015 @ 4:04am

Simple & efficient! Thx U

TheBlackDragon432167 9 Apr, 2015 @ 8:03pm

Your Welcome. I figured that on my own by playing around with the settings in the compatability wizzard, also you may have to manually add a shortcut for Uplay on your desktop, becuase it will not load when I click play for Anno 2070.

Mazian [author] 28 Mar, 2015 @ 2:22pm

Thanks for the additional tip!

TheBlackDragon432167 28 Mar, 2015 @ 1:56pm

ALSO, FOR WINDOWS 8.1 USERS.
If Uplay tries to update after starting ANNO 2070, and shows the error message that it stopped working. You have to disable your DPI settings for this application or else it will not work. Right Click on the icon for uplay click on the compatibility wizzard. There should be a setting to disable the DPI. This solved the issue on my windows 8.1

Popo 22 Mar, 2015 @ 10:36am

I downloaded uplay from the original website and no it works for me

Mazian [author] 21 Mar, 2015 @ 6:47am

Updated Guide with support links & links to download Ubisoft's Uplay directly from their own website.

Mazian [author] 21 Mar, 2015 @ 6:42am

You can either contact Ubisoft support https://support.ubi.com/en-us/ , or try uninstalling Anno 2070 then downloading Uplay directly from Ubisoft. https://uplay.ubi.com/#!/en-US/

Tsukahara 21 Mar, 2015 @ 1:21am

i have buy ( anno 2070 ) .. but i must also a accound in uplay make ... i have this try but the uplay tell me always defect launch , i don`t why .... what i should doing ? ... :(

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