A1: If you use Nahimic or FMOD for audio boosting, Strix, Aegis 3, Sonic Studio 2,
RivaTuner Statistics Server, Portrait Displays\Pivot Software or any Apple products such as
Bonjour, these programs will need to be temporarily disabled during your gameplay.

A1b: If you use FMOD, use the following steps:
Go into Control Panel > Hardware and Sound > Sound
It may tell you your default sound card is disabled. If it does, re-enable your sound card and that should correct the problem.

A1c: If you have to have Citrix installed, open up Control Panel, then open the Device Manager applet. Click the arrow next to “System Devices” then right click on and disable “Citrix Virtual Bus Enumerator”.

A2: For MacOS players:
Go into /Users/[YOUR USERNAME]/Library/Application
Support/Steam/steamapps/common/Mystwood/Manor/Contents/MacOS/Mystwood
Manor/profile

Or try:
/Users/<YourUsername>/Library/Application Support/com.FaerinGames.MystwoodManor/profile

Look for and delete “settings.ini”. Then reload the game as the settings will now be reset to default.

For Windows players:
By default, Mystwood Manor will be located in:
C:\Program Files (x86)\Steam\steamapps\common\Mystwood Manor\

Open up your "profile" folder. Look for and delete “settings.ini”. Then reload the game as the settings will now be reset to default.

Otherwise try this:
A3: Open (with any text editor of your preference) your "player" log which can be found by following these steps:

1. Use the Windows + R keys and paste the following in your Run box:
   %userprofile%\AppData\LocalLow\Faerin Games\Mystwood Manor
   
2. Search for the following: gameoverlayrenderer64.dll

If found, open your Nvidia Control Panel, go into "Manage 3D Settings" and disable V-Sync as well as Anti-aliasing. Then restart the game.

A4: For in depth help, please look here.


A1: This could be due to a number of factors such as, but not limited to:

• Outdated video card driver.
  
• If your GPU/video card is an NVIDIA and you are experiencing freezing in your
  animated scenes, try this: Disable V-Sync in the Nvidia Control Panel under "3D Settings".

A2: You may be missing some Microsoft Visual C++ Redistributable runtime packages.
Download the all-in-one pack[www.techpowerup.com], unzip the files to a temporary location and run the included batch (install_all.bat) file. Then start your game.

A3: Another option you might try is temporarily disabling your antivirus software and firewall or adding the Mystwood Manor folder to your antivirus/firewall exception list.

A4: If you’re running Windows 10 N or Windows 10 KN, you will need an alternative to the
Windows Media Feature Pack.
Try here[www.microsoft.com].
Or here[support.microsoft.com].
After installation, try replaying the animated scene where you noticed the animation issue and
see if that helps.

A5: If you use ReShade, delete the file "dxgi.dll" from the ReShade folder.

This usually occurs if the game itself crashes during gameplay, or if there has been any power interruptions (power outages). What happens is, one or more of your saves may have been corrupted. You would need to move your saves out of the "Profiles" folder, then try loading your save one file at a time until you find the save that causes the continue button to remain locked, then deleting that save file. Usually this happens with an auto save, but can sometimes occur with your main save(s) as well. So you would need to find out which save is causing the "continue" button to be locked. That will be the save you want to remove (delete). Then your game will load as normally.

For any other issues, concerns or problems not listed, feel free to ask here or join us on Discord[discord.com]. Or click on the "Need help?" button from the game's main menu to connect and we will be happy to assist.