To find your save data, complete the following steps.

1. Open the search field in Windows (bottom left) and type %LOCALAPPDATA% and hit enter.
   
2. Find and open the folder called "Chronicon".
   
3. Find and open the next folder called "save".

Here you will find all your characters as "name.char", and their backups as "name.char.bak1" and "name.char.bak2". In addition, you will find account-wide data in "global.dat" and your shared stash as "player.stash".

Here is a step-by-step guide on how to fix the save files most common problems.

Please note that you must keep the game running in the background while doing these steps! Otherwise Steam Cloud will sync and overwrite your changes, re-downloading the corrupted saves.

1. Open your character's save file - "name.char" - in notepad or a similar text editor.
   
2. If the file is blank, proceed to step 6.
   
3. If the file has text in it, scroll to the very end.
   
4. The last characters are always
   " }
   - if these are missing, simply add them, and save.
   
5. Now, restart the game, and it should see your character fine again! If not, carry on with steps 6-11.
   
6. Open the backup files - "name.char.bak1" and "name.char.bak2" - in your text editor.
   
7. Are they both blank? Then there is nothing we can do, as the backups are also corrupted. If not, continue with the next step.
   
8. For whichever of these files that has data in them, do steps 3+4 to make sure it is correct.
   
9. If it's now correct, save and close the file. Rename, move, or delete your "name.char" file.
   
10. Now rename the backup file you just accessed and remove the ".bak1" or ".bak2" from the file, so it simply appears as "name.char".
    
11. Restart the game, and it should work!

If you weren't able to restore the data, we completely understand that this just sucks, so please email us with some info about your character and we see if we can help you further. Note: we may not always check our email daily, so please make sure to try yourself first before emailing us, as you may have to wait for a reply for a few days. All contact info is found on our site, here: http://www.subworldgames.com/contact/

Specifically, hit the email support link.

Thanks for reading, hope you managed to solve your issue!