The Tenants

The Tenants

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Frequently Asked Questions
By RazTehWaz
A Frequently Asked Questions guide for The Tenants. Also includes hints/and tips for how to keep your tenants happy and make your fortune.
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Introduction
This guide is now totally out of date as of the latest patch 0.6. Many systems in the game were changed and many new ones were added. I do plan on rewriting this guide but it's going to take me a few days to relearn the game before I can start.

Most of the information in this guide is from me just experimenting with the game. Some may not be 100% accurate, but I will try my best to keep it updated as I learn more, or patches change things. The patch current when I made these was 0.52. Later patches may change some of the behaviours and gameplay described in these notes, so please check.
How do I get more rent?
Matching the right property to the right personality type helps a lot. Only rent to people who think the property is exceptional as they will be willing to pay more. Room scores also are a big factor, higher room scores directly affect how much the tenants are willing to pay – see the room score section of this guide for more information. Keep your tenants happy in a property they like and you might be able to raise the rent when you renegotiate at the end of the lease.
How do I see my room scores or prestige?
While in renovation mode, hold down the "Alt" key and click the floor in a room. You will get a pop-up window showing prestige - this is your room score. It will also show a list of items that can help improve your score. The list is unique for each room type. Personally I aim for a minimum score of 120 per room, but higher is always better. Don't worry too much if you can not get a high score early in the game. You will unlock lots more items later and can always come back and renovate the place later as you obtain more items.

The size of the room has a big effect on room scores. In larger rooms each item is worth less score. This is because you have space to add more items. I tend to keep rooms between 2-6 tiles as it can get hard to keep the score up when going larger. Tenants seem to pay more for lots of smaller high scoring rooms so experiment with some small extra rooms in your properties.
How do I rent to multiple people?
First you need to unlock the ability to rent out rooms by doing 5 open houses. These can be either jobs taken from the job app in the phone, or for renting out your own properties.

Then you set up your apartment with two or more bedrooms. When you hold an open house, select the "Rooms to rent" option on the left. Then negotiate with your chosen tenants until all the rooms are filled.
Is renting a property to several people better than just one?
There is a cap on the total rent you can get from renting split rooms so shoving as many bedrooms into a property as possible does not help much. The total income from all renters combined is capped at 130% of what the property would earn from a single renter. It is worth having a couple of people share but cramming bedrooms everywhere is just making more work for yourself with tenant requests for no extra benefit.
How do I get the most money when negotiating?
When holding an open house to find a new tenant, make sure to use the "ask to leave" option often. Some tenants will be the wrong personality type for your property, or will just not like it. Keep telling them to leave until you find someone who loves the place - they will have the "exceptional" rating.

When negotiating, don't start out too high. This will cause your tenant to low-ball you in return. Start out about 75-80% and drop down in small steps as the tenant moves towards you. If you don't drop your offer then the tenant might decide to drop theirs instead. Don't be afraid to exit the negotiation if it's not going in your favour. You can always find someone else. Even paying for another open house is less expensive than accepting bad rent for a few months.

To get the most out of renegotiation's, use the above tips. If you tenant is happy and loves the place they will be willing to pay more. If you have made them angry then they may offer a lot less than the first time round - sometimes it's better to get rid and try again with someone new.
What are personality types?
Currently there are 4 personality types in the game, Gamer, Alcoholic, Influencer, and Athlete. Having items in your property that match the tenants personality will make them happier. They will also be willing to pay more rent. Some of the items they like are:

Gamer: Consoles, Games, Laptops/Computers, TV's
Alcoholic: Fridge, TV
Influencer: I'm unsure on this but I think they like generally expensive things.
Athlete: Exercise equipment, Motivational posters, Blender

This is not a complete list. More experimentation is needed.
How do I keep my tenants happy?
Making sure you match them to the right property in the first place helps a lot with keeping them happy. Otherwise, make sure to respond to any requests for help. You can also cancel their debts when they don't pay which gives a big boost to happiness.
My tenant didn't pay - should I evict them?
You can chase up late payments, but the majority of the time tenants will eventually catch up and pay off their debts. I usually do not start chasing debt until tenants are at least 3 weeks late. If a tenant says they have no money they will likely still pay later on.
I moved to the suburbs, will I still get paid for my properties in the slums?
While you are in a district your tenants will pay their rent on a weekly basis, exactly 7 days from the moment you first signed a lease. This means payments are staggered and will trickle in.

When you move to the other district, your agent will collect up all the payments and deposit them in your account at the end of each month. You wont get a notification of this, but you can see a monthly report of earnings available from the agents app.

The "Finances Overview wont take income from the other district into account at the moment, but this is being changed in a later update.
How do I unlock more items?
As you do jobs, sign and re-sign tenants, buy properties, or complete quests, you will gain xp. This will help your progress towards item boxes. You can see how close you are to unlocking a new item box in the "progression tab" of the player app in your in game phone. The "Random loot box" will unlock a handful of random items from across your available categories of items. The "item set" box will unlock an entire collection of items in one go. Collections are a themed set of items, such as "plants", or "odds and ends". Some items are unlocked by progressing through the main quest line.

Currently the maximum level a player can reach is level 50. You will unlock the final item set when reaching it.
How do I sell my property?
This is currently not a feature of the game, but it is expected to be added in a later patch.
The Building Manager
Sometimes the building manager will text you with a noise complaint. You can choose to either side with him or your tenant. Siding with the tenant will make them happy, but the building manager will increase the Home Owners Association (HOA) charge for that property a bit.

The building manager will also text you if you fail to pay your bills for 3 months or more. This will also cause him to charge you more on your bills.

If you fail to pay your bills long enough, then they may repossess your house.

What happens if I don't pay my loan back?
If you don't pay for three months in a row, the bank may repossess property in order to cover the debt. Make sure you leave enough funds in the bank to cover any payments. Try not to overstretch yourself with loans. Check that you have enough extra cashflow to easily cover the payments each month.

How do I get an agent so I can travel to the suburbs?
Unlocking an agent is part of the main quest line for the game. Keep following the directions Uncle Steve gives you, and complete the purple quests up in the top left hand side of the UI. Eventually you will be given access to the Agent App on the phone and will be able to hire one.
Will my agent find new tenants for me?
No, you will need to find new tenants by yourself. The agent can try to extend a lease with your permission, but if they fail you will need to travel back to the district and hold and open house yourself. The agents skills will affect how good they are at extending leases.
My tenants are still texting me instead of my agent
The agents only manage properties when you are out of the district. Once you return you will have to manage things yourself again. The agent does not charge for days they are not working.
How do I finish the quest "The Best Landlord"
Your tenant needs to be on a 120 day lease, and they need to be at 80 or higher happiness at the exact moment that the tenancy period ends. It's ok if you renew the tenancy before it ends. When you renew a tenancy it just adds 120 days to the existing tenancy duration. When the original 120 days runs out and their happiness is high enough the quest will complete. Their happiness during the actual tenancy period doesn't matter, just the moment it runs out.

I finished it by getting all my tenants onto 120 day leases and then just giving them everything they wanted. Then in the last 2-3 weeks of their tenancies, I used the "manage" button on the finances screen to cancel the debts of any one who missed a payment as that gives a huge boost.
What types of rooms are currently in the game?
  • Ordinary Room
  • Kitchen
  • Dining Room
  • Living Room
  • Bedroom
  • Bathroom
  • Office
  • Library
  • Artists Studio
  • Manufacturing Room
  • Brewery
  • Security Room
  • Garden
  • Playroom
  • Captains Cabin
  • Grunts Living Space
  • Music Room
  • Terrace
  • Trailer
  • Waiting Room
  • Workshop
  • Secret Base
What updates are planned for the future?
Here is a roadmap the developers have put out showing the major updates planned for the next year or so. https://www.playthetenants.com/res/roadmap.png
Notes
If you still have any questions, feel free to ask and I will add the answers in here. If you have extra information, or have noticed a mistake please let me know and I will correct it as soon as I can.
75 Comments
ROBINO 15 Sep @ 4:01am 
i'm trying to make a gym and NOW i find out the game won;t recognise one
ROBINO 15 Sep @ 4:00am 
argh why is there no gym room?
Viri 18 Apr @ 10:32am 
Thank you so much, you've really helped me. I was wondering if you happen to be playing the DLC? I'm really looking forward to trying it, but I don't know if it's playable today. Thanks for the help in advance.
joejoe4k 27 Mar @ 8:49am 
any way to sell the starting appartment? having one foot in the slums while focusing on surbs sucks
freelancer909 4 Jan, 2024 @ 4:51pm 
Huge Profits. Okay it says the place does not qualify for open house. But It will not tell you why. I have plenty of desk a bosses room. But I still cant do an open house. Any help here.
DepressoEspresso 16 Sep, 2023 @ 4:11am 
How do you configure security monitoring system? I clicked on it and it does not let me do anything :(
Raven Future 4 Sep, 2023 @ 6:58am 
Does anyone know how to complete the lost pet quests? I always find them at their owners house again before I have a chance to look!
acescorcio 3 Sep, 2023 @ 9:02am 
I can't complete the missions where I have to replace furniture and otehr stuff items because the furniture to be replaced is not selectable, so you have to place more items to complete them and often there is no space inside a bathroom to put another shower and there you go. How to solve it?
Kariznou 31 Aug, 2023 @ 12:20pm 
I just downloaded the game and i can't start it. When I start a party, everything is empty. I created my profile and i'm stuck in the loading screen ... how can i resolve this ?
Vixen.gif 13 Jul, 2023 @ 12:13pm 
Why are certain upgrades greyed out?