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I'm afraid that your account has been permanently banned for breaching of our Terms of Use. After a thorough investigation of this account there is no evidence to suggest the ban was applied in error and we will not be reinstating access to the account.
The ban was placed due to a breach of Section 7 of our Terms of Use, and as is mentioned in our Terms of Use under Section 16, you will be solely responsible for all activities undertaken on your account.
This account closure is permanent, and will not be reviewed further. Any further correspondence about the closure of this account may not be replied to by our team.
You are welcome to create a new account if you wish to continue playing, provided you adhere to our Terms of Use on the new account.
Kind regards,
Accounts Investigations Team