Hello,

Thank you for submitting your Tapjoy support request. It has been received in our system and is in the queue awaiting review by one of our Reward Specialists.

Notice: Delays Due to COVID-19
We are currently experiencing a higher volume of customer support requests through the Tapjoy Offerwall. With more people staying at home due to COVID-19, there has been an increase in the number of people playing mobile games. This in turn means we are receiving more customer support tickets. Our goal is to resolve your request as quickly as possible so please bear with us while we put process in place to handle higher volumes than usual.

Once a Reward Specialist has reviewed the request, you can expect the following outcomes:
- You have been determined eligible for reward and your device has been awarded for the offer.
- We are required by the advertisers to get additional verification which can take 3-5 business days.
- Additional information or proof may be required and will be requested via email.
- Your device has been determined ineligible for reward as per the offer instructions (a denial reason will be provided).
- Our Risk Management system has flagged your device for suspicious behaviour and your account is under review.

Please note:
Providing fraudulent proof to receive reward is in violation of Tapjoy’s Terms of Service and will result in being permanently suspended from using Tapjoy’s services: https://www.tapjoy.com/legal/tapjoy-users/#terms

Regards,
Tapjoy Reward Help