Recent reviews by Sheoldred, Whispering One

I played this in Early Access a couple years ago, and loved Act 1 to death. Enjoyed it with and without mods, and saw so much potential in it. Now that the game's been released, I have not been disappointed. This is fantastic for roleplayers. This is the goodness you get by letting games bake in the oven as long as needed by passionate developers.

I've put thousands of hours into PSO2 and loved my time here, but recently the NGS team of GMs and CMs have been maliciously targeting players on a draconian witchhunt. There are people out there mass reporting players, and the GMs are using ctrl+f for any swear words or sexual terms in their chat history, even in private whisper chats and permabanning them for it as a first offense.
This game is not only rated M, but has a built in chat filter that you CANNOT REMOVE without modifying your client by choice to specifically allow yourself to see profanity. And the GMs are banning people for saying F which will show up to the average player as "@!@!" It is even a bannable offense to erotic play, even between two consenting people in private whispers. Don't believe me? Submit a question to the support ticket team to ask yourself, and hopefully on an account where you haven't ERP'd.
There is more information in this thread.
https://www.reddit.com/r/PSO2NGS/comments/pohgms/understanding_the_banning_and_punishment_process
Do not play this game until innocent people have been unbanned, and the draconian team behind these permabans are removed from their positions.
This game has almost no content, and they are punishing the few that stuck around and sustained their interest in the game by making their own.

I have so many problems with this game, it's hard to know where to start.
I think right at the beginning of EA when I logged on. Up until then, all of the information I had on the game said that there would be one megaserver, and additional channels added as necessary. I accepted the package with the collector's items on a character.
I was very reluctant to do this, since I really only wanted to access the bonus cash shop currency and not the items/skins just yet, but I figured I would put them in my bank to transfer to other characters later. Sadly they were all in one bundle, and not individually redeemable.
Turns out the bank isn't shared, and in fact their cash shop currency is entirely bound to one character, instead of accountwide like literally every other game. The whole purpose of getting the Collector's Edition was for the nice skins and great deal on cash shop currency. I intended to buy two costumes for different characters. I can't do that in this version, despite being absolutely possible in the japanese version of Bless.
Within an hour or so, they added several new servers, and all of my friends and roleplay community split apart to another server. Of course I had to follow. I'd be making my lifelong home on Lilyanthes, as it was designated the unofficial roleplay server. I would have nothing left for me on Tanara.
I put in a support ticket asking that my CE items be moved the character I made on the other server. It has been 17 days now. Half a month, and my tickets are still not answered. They made an announcement saying they will redistribute the skins and items, but not the cash shop currency.
https://i.imgur.com/tGUupuF.jpg
I have not been able to buy a costume on any of the characters I want to, because my currency is stuck on a character and realm I cannot play.
I joined this game for the purpose of roleplaying with my friend, and even asked a Community Manager a week before the game came out if that would be supported, and he made it sound like it would be, or at least that it would be corrected if it wasn't.
https://www.reddit.com/r/Bless/comments/8qg1rv/lmao_you_cant_even_try_to_make_your_own_fun_with/
It is more than half a month later, and this known issue is only "aware of" but not being fixed. It is not hard for them to input a higher value of allowed characters. I get the impression that they never will.
I've tried to be patient. I've tried to be hopeful. Most of the hours on my steam are from character creation to pass the time as I cannot enjoy any of the buggy, unoptimized and missing content, or get a chance to roleplay. My highest level character is only 23. I implore you to allow a refund, because they are not even giving me the items and cash currency of the package, let alone the opportunity to roleplay while I wait for major gameplay fixes.