Why is my deposit not appearing?
Check your trade offers first to make sure it wasn't declined by the bot. Deposits may take up to 1 minute to appear on the website, depending on the current server load.

Why am I not receiving my win?
You receive a trade offer maximum 5 minutes after winning.
Make sure your trade url is correct.
Your inventory should be set to public.

I cannot accept my winnings from the bot - What to do?
Decline the trade offer by the bot.
The bot will now automatically attempt to send the offer again within 3 minutes.
Make sure you accept the newly received trade offer as soon as possible.

I still have a problem! Who do I contact?
Please send an e-mail to stating your problem. Make sure you always include your steam ID or steam profile url so we can help you out faster.