Trust Factor F.A.Q.
Q: What are the factors used in the new Trust Factor matchmaking system?
A: We’re not providing the list of factors in the Trust Factor matchmaking system for a few reasons. We don’t want players to have to worry about any particular action while they’re playing CS:GO or other games on Steam. Additionally, because we’re constantly updating the Trust Factor matchmaking system, any list of factors would become out of date very quickly. That being said, in general we’re looking at your past experience in CS:GO and on Steam, to ensure the system is as accurate as possible.

Q: What can I do to improve my Trust Factor?
A: All you need to do is be a positive member of the CS:GO and Steam community. We’re still iterating on the Trust Factor model and adjusting the way various factors are combined, but we want to make sure that all you have to do to improve your matchmaking experience is continue to play CS:GO and other Steam games legitimately. The more you play, the more information the system has and the easier it will be for the system to determine who you should be matched with.

Q: I used to have Prime Status. Does that improve my Trust Factor?
A: Yes! Phone numbers and CS:GO Rank are among the factors used in the new Trust Factor matchmaking system. If you had Prime Status before, your Trust Factor will benefit from your phone and in-game experience. If you have not linked your CS:GO account with a phone number, you should–doing so will improve your matchmaking experience.

Q: I’m a new player, will I have a low Trust Factor?
A: Not necessarily. Your Trust Factor is impacted by your experiences on Steam as well as CS:GO, so if you’ve been a positive member of the Steam Community in the past, you’ll likely enter CS:GO with a high Trust Factor.