Just got the dame but doesn't show im using my controller like it lets me use it but shows computer buttons

So i finished the game and wanted to go to multiplayer, 1 found a cheater once who just oneshot my blade and then i cant find an opponent anymore, and imma be honest i dont wanna go through new game +

I tried to play this game but even with a controller and changing the settings into ..controller", it keeps showing me the keyboard buttons. Does someone have the same problem??

I have a big problem on the game when I launch a dialog related to the Boss story progression and interaction with the different NPCs either I get stuck on the dialog page or at the end of the dialog I get stuck on the dialog background image. I quit the game, relaunched it, did a file check, uninstalled and reinstalled it. I'm stuck everywhere on the game and can only do battle net or online combat. Some one can help me please......

Xbox series x?